Product availability
Does Lazer sell helmets directly on lazersport.com?
No. Lazer does not sell products directly to consumers through this website. We focus on product information, innovation, and brand storytelling. You can purchase Lazer helmets through our network of retailers. Visit our dealer locator page to find a retailer near you or order online in the UK and US.
What should I do if a product is out of stock at a retailer?
Stock availability varies by region. We recommend contacting the retailer directly or checking alternative authorized sellers.
Product functionality
Should the helmet be replaced after a crash?
In the event of a crash or any significant impact, a helmet should be replaced immediately. Even if the outer shell looks intact, the internal foam may be damaged and no longer able to absorb energy effectively. Helmets are designed to protect you in a single impact, after which their performance is compromised. To ensure your safety, always replace a helmet if there’s any chance its structure has been affected.
How do you know if the helmet will fit?
All items have size charts which helps you find your size.
I’m looking for a specific spare part, where can I find one?
Check with your local retailer or distributor. You can find your local distributor here.
Can I adjust the size of my helmet?
You cannot change the size of the helmet itself, but you can adjust the fit system both horizontally and vertically in most helmets.
Warranty & maintenance
How do I submit a warranty claim?
Warranty claims are handled through the retailer where the helmet was purchased.
How often should a helmet be replaced?
Helmets age differently depending on how they’re used, stored, and exposed to the elements. Sunlight, temperature changes, travel, and general wear all influence how long the materials stay in good condition. Some helmets can look fine for many years, while others may feel worn much sooner. To keep things simple and to ensure consistent safety, we recommend replacing a helmet after about three years of regular use. This guideline starts from the moment you begin using it.
A helmet’s manufacturing date doesn’t affect its safety as long as it was stored properly before purchase.
How do I clean my helmet?
Use mild soap and water. Avoid solvents, abrasive cleaners, or high heat, as these can damage the helmet’s materials. Read detailed instructions here.
Sponsorship request
Do you sponsor athletes or teams?
Yes. Lazer partners with professional teams, athletes, and ambassadors across multiple cycling disciplines. You can explore our partnerships on the Teams & Athletes page.
I would like to ask for sponsoring support.
Please email us your detailed request at sponsorship@lazersport.com
VeloVox
Where can I find FAQ information about VeloVox?
You can find a detailed FAQ document related to Lazer VeloVox here.
How safe is my helmet?
Discover here
Where can I buy a Lazer helmet?
Discover here
How do I take care of my helmet?
Discover here
How do I know which helmet is the correct fit?
Discover here
How can I contact you?
Discover here
Tutorials
Our instruction videos show you exactly what you need to know to ride with confidence. Simple explanations, practical tips, and zero confusion.
How to correctly wear your cycling helmet
How to correctly wear a kids helmet
How does the vertical adjustability work
How to use universal LED Velcro mount
How to add aeroshell to Z1 KinetiCore
How to dock your eyewear for Z1 KinetiCore
How to disassemble the helmet with Lazer EcoLoc